Neuroserving™
Are you looking to enhance interactions with your customer support team?
Increase customer satisfaction and the lifetime value of your customers.
Non-sales customer facing teams still need to build trust, deepen connection, and develop relationships but they rarely get the training to do so.
We’ve solved that problem…with Neuroscience
How does poor customer service impact your business?
61%
Customers Switch
61% of customers have switched to a competitor after a bad customer support experience.
16
Share Negative Experience
Customers will tell an average of 9 people about a positive customer service experience but will tell 16 people about a negative experience.
93%
Repeat Customer
93% of customers are likely to repeat purchasing from a company after experiencing excellent customer support.
How Is Braintrust Changing The Customer Service Conversation?
Our NeuroServing™ Customer Support Approach
From strategy to execution we’re there with you every step of the way.
01
How well do you really know your customer? We will help you better understand your customers, their change motivations, and support needs through a very unique and empathic process that ends in creative customer-centric storyboards.
02
Our training sessions (delivered live or virtually) are designed to teach, train, and certify your customer support team to consistently communicate the right information, the right way, and in the right order.
03
Teach, train, and equip your managers to be expert performance driven coaches of the NeuroServing™ methodology.
Industry Leaders Grow And Differentiate Themselves With Braintrust
Performance Driven Training Companies Of The Future Look Like Us
Don't take our word for it
If you are looking for ELITE growth partners for your company, look no further than the team at Braintrust. I was fortunate enough to be introduced to them about 15 months ago and this team has made an incredible impact on our sales, marketing and operations teams.
Matt Aston, CEO GPRS
It became very apparent early on that Braintrust could really help us grow our business. Their attention to detail, structured programs, project management, commitment to the partnership and execution of deliverables has been second to none. As a result, we progressed from what was initially a marketing consulting agreement to a fullblown partnership including NeuroMessaging™, NeuroSelling®, and NeuroCoaching™ for the second half of the year.
Brandon Sorensen, VP Sales & Marketing, Dynapower
NeuroCoaching™ helped my team translate neuroscience principles into a practical model that will have a sustaining impact on team member development and performance. We were looking for a sustainable coaching model and we got it. As a team, we crystallized a foundational vision for our business unit, each leader, and our employees. The program will take us from a good company to a great leadership organization. Thanks to the Braintrust team.
Tres Johnson, VP of Psychiatry Sales, Lundbeck
You Ask. We Answer.
We'll always shoot you straight.
What does your typical engagement look like?
All engagements begin with an exploration into the goals of your organization. Based upon that discovery, we will collaborate with you to co-create the right program to meet your needs and achieve your goals, whether sales (NeuroSelling®), coaching (NeuroCoaching™), or a customer support team (NeuroServing™). All programs have a strong core of application and activation, which includes skills training and 1:1 coaching.
Do you have a performance guarantee?
Is there a minimum investment for your programs?
Engagements vary significantly depending on the type of program and the number of associates included in a program. As a foundation, it is safe to expect a minimum investment of $100,000 and for our larger clients, we have delivered engagements of over $1M+. Bottom line, we can support engagements of multiple sizes in numerous industries.
What’s the experience level of your team?
We have built a unique combination of Academia (Ph.Ds), past Enterprise B2B Executives, and world-class certified coaches and facilitators that have delivered thousands of hours of Braintrust-certified content. Our executive team held senior-level positions in multiple industries in previous organizations prior to joining Braintrust. We have a combined 112+ years of B2B Leadership experience on our team.
How much of a time commitment do your programs require?
As with the investment question, engagements vary depending on the type of program, However, our live training sessions are never longer than two days, our virtual sessions are typically two hours or less and our 1:1 coaching sessions are generally an hour.
Do you have any proof or evidence of the results from implementing one of your programs?
Yes! In fact, we conducted a 12-month study with one of our clients to assess the return on investment from our NeuroSelling® program. 108 out of 135 sales representatives showed an increase in total revenue over baseline. Total revenue across the group increased by $615,816 per month and over a 12-month period, total revenue increased by $7,389,792 versus baseline. For additional details, please click on the link to access and download the report here.
