Staying Out of the ICU: Intensive Conversations Unit

Doctor discussing critical health issues with patient in hospital setting, emphasizing the importance of communication in leadership and coaching.

Why Avoiding Tough Conversations Puts Your Leadership—and Your People—at Risk Every coach, leader, and manager knows this moment. You see something going wrong. A performance slip. A brewing conflict. A teammate disengaging. Maybe it’s tension in a relationship, lack of follow-through, or a values misalignment. You sense it, but you hesitate. You tell yourself it’ll […]