A Janitor and The Class Reunion
If you could… would you go back to high school? I’m not sure of your experience, but I wouldn’t go back even though I enjoyed those formative years. Fortunately, there is the historical tradition of a class reunion that allows all of us to see old friends, tell stories, and reminisce about the good, the […]
Emotional Contagion
As we have lived through the last three months, all of us have been impacted by emotionally charged messages. From the words and warnings of our leaders forcing us into isolation, to the stories of resolution and bravery from our first responders. Over this past weekend, news stories from around the country have demonstrated how […]
Virtual Pictures
Here we are closing in on the end of May, and many of us have been at home hosting or sitting on virtual calls at an unprecedented pace. I went back and looked at my calendar over the past four weeks, and I have either hosted or sat on the following technology platforms: Zoom, Microsoft […]
Checklists – A Powerful Tool for Change and Execution
“Boost – Check – Change – Check – Rich – Hot – Both – Try Start – No Start – Mayday – Mayday – Mayday – Land The Plane”. For those of you that have taken flying lessons, you will fondly recognize this or some form of it. It is what we, in the […]
Why Repetition Improves Performance
As a college athlete, I played football (for my European friends, the American version of football) at the position of cornerback. My job was to defend against some of the fastest players on the opposing team – the wide receivers. Back in the day, a cornerback was one of the positions called a “Hero or […]
Reflection that Fuels Direction
It is March 23rd, 2020 and this morning I was reflecting on the last 10 days and the incredible range of emotions being felt since the Covid-19 virus really started taking hold here in North America. Here are a few of them so let me know if you can relate… The calm resolve of first […]
Gaining Commitment – It starts at the beginning
If you Google “Trusted Advisor” for sales, you would find all types of blogs, articles, and buzz around these two seemingly simple words. Let’s take a second and breakdown the words “Trusted Advisor” according to the Oxford Dictionary: Trust – assumed reliance on the character, ability, strength, or truth of someone or something. One in […]
Engagement: “Boss” or “Coach”?
Over the past four years, I have been studying, researching, and learning about the complex topic of employee engagement within US corporations. As a coach, let me ask you 2 quick questions: Does a lack of employee engagement keep you up at night? Are you actively involved in impacting employee engagement? Our blog is all […]
Barriers: Don’t Fear the Orange Barrels
I remember years ago driving home to Ohio with my family after a beautiful vacation in Hilton Head, SC. The music was playing, the windows were down, everyone had their nice bronze tan, and we were cruising along as we entered the mountain phase of the trip. Suddenly, I look up and there it was […]
Value Clarity: Beware of Knowledge Dumping
Mastering the Customer Conversation It’s hard to believe, but 30 years ago (this May) I was graduating from Miami University in beautiful Oxford, OH. After graduation, I had the fortunate opportunity at the age of 21 to enter the Pharmaceutical Industry as a territory manager. Have you ever received an opportunity where you felt the […]