Neuroserving™

Are you looking to enhance interactions with your customer support team?

Increase customer satisfaction and the lifetime value of your customers.

Over 100+ industry-leading companies are widening the gap against their competition with Braintrust.

Non-sales customer facing teams still need to build trust, deepen connection, and develop relationships but they rarely get the training to do so.

We’ve solved that problem…with Neuroscience.

How does poor customer service impact your business?

61%

Customers Switch

61% of customers have switched to a competitor after a bad customer support experience.

Share Negative Experience

Customers will tell an average of 9 people about a positive customer service experience but will tell 16 people about a negative experience.

93%

Repeat Customer

93% of customers are likely to repeat purchasing from a company after experiencing excellent customer support.

Our NeuroServing™ Customer Support Approach

From strategy to execution we’re there with you every step of the way.

Develop the Right Messaging

How well do you really know your customer? We will help you better understand your customers, their change motivations, and support needs through a very unique and empathic process that ends in creative customer-centric storyboards.

Deliver the Right Skills Training

Our training sessions (delivered live or virtually) are designed to teach, train, and certify your customer support team to consistently communicate the right information, the right way, and in the right order.

Create Sustainable Results With Reinforcement Coaching

Teach, train, and equip your managers to be expert performance driven coaches of the NeuroServing™ methodology.

It became very apparent early on that Braintrust could really help us grow our business. Their attention to detail, structured programs, project management, commitment to the partnership and execution of deliverables has been second to none. As a result, we progressed from what was initially a marketing consulting agreement to a fullblown partnership including NeuroMessaging™, NeuroSelling®, and NeuroCoaching™ for the second half of the year.

NeuroCoaching™ helped my team translate neuroscience principles into a practical model that will have a sustaining impact on team member development and performance. We were looking for a sustainable coaching model and we got it. As a team, we crystallized a foundational vision for our business unit, each leader, and our employees. The program will take us from a good company to a great leadership organization. Thanks to the Braintrust team.

If you are looking for ELITE growth partners for your company, look no further than the team at Braintrust. I was fortunate enough to be introduced to them about 15 months ago and this team has made an incredible impact on our sales, marketing and operations teams.

NeuroSelling® is a game changer. Our closing ratio improved from 27% for the first 3 quarters of 2022 to 60% Q4 2022 thru Q1 2023. Needless to say, unbelievable results.

I wanted to let you know how much everyone kept talking about Braintrust after you guys left and it was very exciting to see the field teams already talking about how to work in what they learned into their daily practice.

I received unsolicited positive feedback from three of my team members already (in just the last 10 min). "profound" and "transformational" are some of the descriptions. Thanks and looking forward to the next session.

Ready To Have A Conversation?

Interested In learning more about our approach? It all starts with a 30-minute conversation. Fill out the form below or call us directly at 513-421-6900 and a Braintrust team member will be in touch ASAP to schedule a call.