Send Us One Sales Call. We’ll Show You Where Trust Was Built or Lost.
Exporting a transcript from most sales-call platforms takes only a few minutes. Follow the steps below and send us the conversation. You can anonymize it first. If you are authorized to share it as-is, Braintrust can anonymize it for you. We’ll analyze how the seller built trust across the call for free.
A transcript is enough to begin. Full scoring may also use the authorized recording.
You only need one representative conversation.
Do not overthink the selection. A real call with meaningful buyer participation gives us enough context to see where the seller created confidence, introduced friction, or allowed trust to decay.
Pick a real opportunity
Choose a discovery, demo, solution, or late-stage conversation tied to an actual deal, not an internal meeting or seller monologue.
Download the transcript
Use the platform instructions below. A native transcript file is ideal, but pasted transcript text also works.
Anonymize it or let us
Remove sensitive details before sending, or send the original if you are authorized to share it and ask Braintrust to anonymize the transcript for you.
Choose Your Transcript Platform.
Choose where the call was recorded. Menu names can vary slightly by account configuration, licensing, and permissions.
Export from Gong
From the individual call page
Open the call you want to submit
Sign in to Gong and navigate to the individual conversation or call page.
Open the call actions menu
In the upper-right area of the call page, click the actions or more-options menu.
Select Download, then Transcript
Gong will download the call transcript. If you previously translated the transcript, Gong may download the translated version.
Attach it or anonymize it first
Remove any information you do not want to share, or attach the original if you are authorized to share it and ask Braintrust to anonymize it for you.
Export from Zoom
From a cloud recording with transcription enabled
Sign in to the Zoom web portal
Use the account that hosted or has permission to access the recorded sales call.
Open Recordings & Transcripts
In the navigation menu, select Recordings & Transcripts, then open the Cloud recordings tab.
Select the recorded meeting
Click the meeting topic or name to open its recording files and transcript options.
Download the Audio transcript
Hover over Audio transcript and click the download icon. Zoom provides the transcript as a .vtt file.
Attach it or anonymize it first
You can remove sensitive details yourself, or attach the .vtt file as-is if you are authorized to share it and ask Braintrust to anonymize it for you.
Export from Microsoft Teams
From the past meeting’s Recap tab
Open Chat in Teams
Use the Teams desktop app or web app and sign in with an account that can access the meeting.
Open the past meeting chat
Select the conversation associated with the recorded or transcribed sales call.
Select Recap, then Transcript
The transcript appears in the meeting recap when transcription was enabled.
Use the arrow beside Download
Choose the file type you prefer. Teams supports transcript downloads as .docx or .vtt.
Attach it or anonymize it first
Remove sensitive details yourself, or send the original if you are authorized to share it and ask Braintrust to anonymize it.
Export from Google Meet
From the transcript link, Calendar event, or organizer’s Drive
Find the transcript
Open the automated transcript email, the transcript attached to the Google Calendar event, or the meeting organizer’s Google Drive.
Open the transcript document
The host, co-hosts, and the person who started transcription receive access after processing is complete.
Download or copy the transcript
In the transcript document, use File → Download and choose Word, PDF, or plain text. You can also copy the full transcript into a document.
Attach it or anonymize it first
Remove sensitive details yourself, or send the original if you are authorized to share it and ask Braintrust to anonymize it.
Using Another Platform?
Most call-recording and conversation-intelligence tools work
Open the recorded call
This may be in ZoomInfo Chorus, Salesloft Conversations, Outreach Kaia, HubSpot, Clari Copilot, Fireflies, Otter, Fathom, Dialpad, or another tool.
Look for Transcript, Export, Download, or Share
Open the transcript view or the call’s more-options menu. Exact labels vary by platform and account permissions.
Send whichever authorized format is available
A downloaded transcript, copied transcript in a Word or text file, authorized recording, or authorized share link can all help us get started.
Anonymize it or let Braintrust do it
Remove names and sensitive details yourself, or send the original if you are authorized to share it and ask us to anonymize it before analysis.
You control what leaves your organization.
Only submit a transcript you are authorized to share. The diagnostic does not require customer names, company names, email addresses, exact pricing, or other identifying details. You can remove those details before sending, or Braintrust can anonymize them for you after receipt.
Choose a call where the outcome wasn’t obvious.
The most useful transcript is rarely the cleanest call. Choose one where the rep had to earn confidence, navigate resistance, or create enough certainty for the buyer to move forward.
Discovery call
Best for seeing whether the seller created psychological safety, asked trust-building questions, and earned the right to go deeper.
Deal that stalled or slipped
Best for diagnosing where confidence weakened, urgency disappeared, or the seller failed to restore trust after friction entered the conversation.
Objection or late-stage call
Best for measuring how the rep responded under pressure and whether their words and delivery increased or reduced perceived risk.
Transcript export FAQ.
Do I need to send the audio or video?
A transcript is enough to begin. Because the full Seller Trust Index also evaluates tone, pace, silence, and composure, Braintrust may ask for authorized access to the recording after intake. Do not send audio or video unless your organization permits it.
Can I remove customer and company names?
Yes. Replace identifying names with labels such as Seller, Buyer, CFO, or Company. Preserve the order and wording of the conversation as much as possible.
Can Braintrust anonymize the transcript for me?
Yes. If you are authorized to share the original transcript, upload it through the form and ask Braintrust to anonymize it. We can replace names, companies, and other identifying details before the diagnostic is completed.
What file formats can I send?
Native transcript files, plain-text files, Word documents, PDFs, pasted transcript text, authorized recordings, or authorized share links can work. Common upload formats include .vtt, .txt, .doc, .docx, .pdf, .srt, and .rtf.
What if I cannot download the transcript?
Your platform account may restrict downloads. Ask your administrator, meeting organizer, or call owner to export it. You can also send an authorized share link, recording, or pasted transcript text when permitted.
Which call will produce the best diagnostic?
A real buyer conversation with meaningful back-and-forth is best. Discovery calls, objection calls, and deals that stalled or slipped are often especially revealing.
Upload a sales-call transcript. See where trust was built or lost.
Submit one transcript through the secure form below. You can anonymize it first, or send it as-is and ask Braintrust to remove names and identifying details before the diagnostic is completed.
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Prefer email? Send it to Zach.Strauss@BraintrustGrowth.com. Only submit information you are authorized to share.
