Developing the Next Generation of Leaders: Strategies for Internal Succession Planning
Succession planning is a crucial component of sustainable business strategy but is often overlooked until it becomes an urgent need. Preparing for the future by developing the next generation of leaders not only ensures the continuity of business operations but also preserves institutional knowledge and fosters innovation. Here’s how organizations can implement strategies for internal […]
The Power of Active Listening in Sales
The Power of Active Listening in Sales Active listening is one of the most powerful tools a salesperson can wield. It’s not just about hearing words; it’s about understanding the underlying needs, emotions, and intentions behind those words. When done effectively, active listening can transform your sales interactions, leading to stronger relationships and higher conversion […]
Emotional Contagion
Harnessing Emotional Contagion in Sales: Insights from Behavioral Psychology and Neuroscience In the world of B2B sales, effective communication is the cornerstone of success. Yet, one often overlooked aspect is the phenomenon of emotional contagion – the process by which one person’s emotions and related behaviors directly trigger similar emotions and behaviors in others. Rooted […]
Emotion Coaster and the Arcs Within Conversations
Riding the Emotion Coaster: Mastering the Arcs Within Sales Conversations In the high-stakes world of B2B sales, mastering the subtleties of communication can make the difference between closing a deal and losing a prospect. One of the most powerful yet often overlooked aspects of sales interactions is the emotional journey both the salesperson and the […]
The Science of First Impressions: How Neuroscience Shapes Customer Perceptions in Sales
The Science of First Impressions: How Neuroscience Shapes Customer Perceptions in Sales In sales, the saying “You never get a second chance to make a first impression” carries significant weight. First impressions are not just fleeting moments; they can shape the entire trajectory of a sales relationship. Understanding why these initial moments are so impactful […]
Ink Your Insights: A Stage Actor’s Secret to Mastery in Business and Life
How do you increase your emotional intelligence (EQ) with the frantic pace of business life, and its relentless flow of data, information, conversations, and meetings? There’s one straightforward, yet profoundly impactful strategy I’ve embraced, both during my tenure on the stage and in my business career: I call it “Ink Your Insights.” The Power of […]
Effective Sales Leadership: Building and Leading High-Performing Teams
In the dynamic world of sales, the role of a leader transcends beyond just meeting targets and managing quotas; it involves building and leading high-performing teams that drive sustainable growth and develop a competitive edge. Effective sales leadership is the backbone of any successful business operation, especially in sectors where the pressure to perform is […]
Spotlight on Success
Growing up, I was exposed to a diverse background in both the theatre; as part of “The Dancing Dentinos” family act, and a corporate landscape marked by decades of sales leadership. With these, I’ve discovered remarkable parallels between the two distinct domains, so I wanted to take a look at the fascinating intersection between theatrical […]
Achieving Difficult Goals and Finding Pleasure in the Process
(or in Footballers’ parlance: Embrace the Suck…) It was August 15th, and I found myself in the midst of the familiar smells of the locker room, with its sounds of teammates joking around and coaches telling the veterans, “don’t forget, there’s a rookie out there who wants your position”. Yes, it was the first day […]
Why Vulnerability Leads to Likeability
A young mother walks into the room holding the tiny hand of her newly-waddling 18-month-old daughter. When this happens, what is our typical first reaction? Most of us will smile. An older gentleman is walking his black Labrador Retriever puppy, and the little dog strains against its leash to see you. What do we do? […]