Your Coaching Climate: Let’s Improve It
Why Your Organization’s Growth Depends on the Conversations You Normalize Every leader wants better outcomes. Higher engagement. Better retention. Stronger performance. More innovation. But here’s a truth that often gets overlooked: outcomes are the trailing indicator of conversations. If the conversations happening in your organization are unclear, inconsistent, surface-level, or overly directive, then performance, trust, […]
The Role of Oxytocin in Customer Loyalty: Building Bonds That Last
The Neuroscience of Trust and How It Fuels Repeat Business Sales professionals often think of customer loyalty as the result of great products, competitive pricing, and reliable service. And while all of that matters, neuroscience suggests that the real engine of customer loyalty lives somewhere far less obvious—in the chemistry of the human brain. At […]
Staying Out of the ICU: Intensive Conversations Unit
Why Avoiding Tough Conversations Puts Your Leadership—and Your People—at Risk Every coach, leader, and manager knows this moment. You see something going wrong. A performance slip. A brewing conflict. A teammate disengaging. Maybe it’s tension in a relationship, lack of follow-through, or a values misalignment. You sense it, but you hesitate. You tell yourself it’ll […]
Microexpressions in Sales: Reading Subtle Cues to Tailor Your Pitch
How to Decode What Buyers Are Really Thinking (Even When They Don’t Say It) You’ve been there before. You’re delivering your pitch, explaining your value proposition, and on the surface, the buyer seems engaged. They’re nodding. Smiling, even. Saying all the right words. But something feels off. Something unsaid. A slight tightening of the mouth. […]
Leveraging the Peak–End Rule: Become a Seller That Leaves a Lasting Impression
There’s a common belief in sales that prospects make decisions based on the totality of the conversation—the sum of every feature, benefit, and insight delivered across the call. But neuroscience tells us something different. Human memory doesn’t work like a recording device. People don’t remember every moment of an experience equally. Instead, they remember two […]
Coaching in Uncertainty: How to Help Clients Navigate Change, Ambiguity, and Stress
If you coach leaders today, there is one common thread running through nearly every conversation: uncertainty. Restructuring, AI disruption, shifting economies, evolving customer demands, and the relentless pace of change have created an environment where ambiguity is not the exception—it’s the norm. This environment tests leaders in ways traditional management never prepared them for. As […]
The Brain on Story: Structuring Case Studies to Activate Neural Engagement
Case studies are often treated like formal proof—a tidy document filled with data, timelines, and quotes. But if you want your case studies to actually move someone, to shift perception and inspire action, then you need more than just evidence. You need a story. Why? Because stories activate the brain in ways facts alone never […]
Emotional Intelligence: A Quick Overview
Emotional Intelligence: A Deep Dive Into the Most Valuable Leadership Skill If you’ve worked in leadership for any length of time, you’ve likely heard the phrase “Emotional Intelligence is more important than IQ.” But here’s the truth: That statement isn’t just a catchy phrase—it’s a neuroscience-backed reality. In fact, the higher up someone rises in […]
Emotional Economics: How Feelings Influence Purchase Decisions
We like to believe we’re rational buyers. Yet, emotional economics says otherwise. We assume we weigh our options, analyze the facts, compare the numbers—and then make a smart, logical choice. But neuroscience tells a different story. Emotion, not logic, drives most of our purchasing decisions.In fact, research shows that feelings play a central role in […]
Virtual Selling Mastery: Overcoming Cognitive Biases in Remote Demos
Remote selling isn’t just selling in a different location—it’s selling in a different mental environment. When you’re not in the same room as your buyer, their cognitive biases—the brain’s mental shortcuts—play an even bigger role in shaping how your message is received. In virtual settings, distractions are higher, attention is lower, and trust is harder […]
