If You Don’t Know What Drives Your People, You’re Managing Blind
If You Don’t Know What Drives Your People, You’re Managing BlindWhy Great Managers Know Their Team’s Personal Goals and Values Most managers can tell you their team’s sales targets. They can list KPIs, deliverables, and performance review dates without blinking. But ask them this: “What does each person on your team care about most, personally […]
Gratitude is a Coaching Superpower: What the Science Says
Gratitude is a Coaching Superpower: What the Science Says It was the end of a long week, and I was leading a check-in with a sales manager, let’s call her Emily, I’d been coaching for months. We had built trust, had tough conversations, and seen real progress in how she led her team. But that […]
Sales Habit Formation: Making Change Last
Sales Habit Formation: Making Change Last Why 90% of Sales Training Fades—and How to Make It Stick Every year, companies invest billions in sales training. And every year, most of that investment disappears within weeks. In fact, research shows that up to 90% of sales training is forgotten within 30 days if it’s not reinforced. […]
Trust First, Then Teach: The Brain’s Sequence for Learning in Coaching
Trust First, Then Teach: The Brain’s Sequence for Learning in Coaching There’s a moment that happens in every coaching relationship—when the feedback is honest, the challenge is clear, and the stakes feel real. It’s the moment when the leader leans in with intention and says, “Let me show you something.” But what happens next depends […]
The Burnout Barrier: Recognizing and Resetting Before Sales Performance Slips
The Burnout Barrier: Recognizing and Resetting Before Sales Performance Slips It rarely starts with a meltdown. Burnout in sales doesn’t usually announce itself in big, dramatic moments. More often, it tiptoes in quietly. The high performer who starts missing small details. The enthusiastic rep whose energy flatlines. The teammate who used to lead the charge […]
Why Your Coaching Culture Isn’t Sticking
Why Your Coaching Culture Isn’t Sticking A company rolls out a coaching initiative. The leadership team gets trained. The managers have their one-on-ones. The language shifts slightly—more questions, less telling. For a few weeks, maybe even a few months, it seems like things are moving in the right direction. Then something happens. Deadlines tighten. A […]
The Silent Influencers: How Microexpressions Impact Sales Outcomes
The Silent Influencers: How Microexpressions Impact Sales Outcomes There are moments in every sales conversation when the energy shifts—when a buyer leans in, checks out, lights up, or quietly begins to pull away. Most of the time, these shifts are subtle. They’re not spelled out in words or clarified in emails. They happen in the […]
The Hidden Cost of Ignoring Emotion in Coaching Conversations
The Hidden Cost of Ignoring Emotion in Coaching Conversations In the pursuit of productivity, efficiency, and performance, many leaders have learned to coach with their heads and not their hearts. Logic becomes the default language. Data drives the discussion. Metrics outweigh meaning. And emotion—if acknowledged at all—is often viewed as a distraction from the real […]
How Oxytocin Impacts the Buyer’s Brain: Creating Connection Without Being Pushy
How Oxytocin Impacts the Buyer’s Brain: Creating Connection Without Being Pushy In a world where buyers are more skeptical, informed, and distracted than ever, the pressure on salespeople to “cut through the noise” has never been higher. So we push a little harder. Follow up a little faster. Try to “close the gap.” But the […]
Practicing Gratitude in Sales: The Unexpected Driver of Long-Term Growth
Practicing Gratitude in Sales: The Unexpected Driver of Long-Term Growth Gratitude isn’t typically the first word that comes to mind when you think about sales. We talk a lot about persistence, ambition, resilience, and strategy. But there’s one quality that quietly powers all of them, gratitude. And not in a cheesy, “thanks for your time” […]
