Psychological Safety – Free to Frozen
There are moments when I realize that a topic for a blog might come at the exact right time. Recently, I had several of our clients independently ask me questions about Psychological Safety and how it impacts performance including execution, and innovation. If you’ve ever thought about the impact of Psychological Safety on your team, […]
Purpose filled Credibility
When someone asks you about your personal strengths, do you describe communication as a top skill? I was recently watching a YouTube clip from Warren Buffet, and he stated: “Best investment you can make is in yourself and that the best gift you can give yourself is the ability to communicate.” In fact, he says […]
One Light One Word One Dream
Last weekend, we, along with a group of our dearest friends, decided to spend a Saturday afternoon making candles. Before you pass judgment, let me put it out there that the candle making experience is a blast. In this year of craziness, we had socially distant fellowship, great conversation, laughter, and a truly blessed couple […]
An Adoption Story of Thanks
Last week we had the opportunity to lead a socially distanced live training in the beautiful city of Nashville, TN. Honestly, it was great to be interacting in a live setting once again. On our first day of training, I had the opportunity to have lunch and dinner with some of our client team members. […]
Doing Something Difficult
When was the last time you tackled something difficult? We all know that doing something difficult is not only challenging but requires 2 things: Motivation A deep desire to change Do you have someone in your personal or professional life that pushes you to do the hard things? If you do, you are blessed. My […]
Fourth Quarter Mindset
On January 26, 2020, I was stepping off an airplane in New York City while returning from a great trip to Europe. While I was there, I had the opportunity to both work with one of our global partners and present my research at Aalto University just outside of Helsinki, Finland. The trip was one […]
Finding Hope at 30,000 Feet
In a recent conversation, a colleague and I were discussing how unbelievable it is that we haven’t been on an airplane since February. In 30 years of business, I can’t recall a six-month period that I went without flying. There is much about traveling that I don’t miss, but one component that I always enjoyed […]
Keeping Your Eyes on the Horizon
This past weekend, my wife and I had the opportunity to spend a few days at beautiful Lake Oconee in Central Georgia with dear friends of ours from Cincinnati. If you have never been to Lake Oconee, I highly recommend it. Our weekend was filled with relaxation, laughs, reading, great food, euchre, and outdoor activities. […]
Reflection that Fuels Direction
It is March 23rd, 2020 and this morning I was reflecting on the last 10 days and the incredible range of emotions being felt since the Covid-19 virus really started taking hold here in North America. Here are a few of them so let me know if you can relate… The calm resolve of first […]
Solutions – Who is the HERO in your customer conversation?
Mastering the Customer Conversation Ok, here it comes. If you go to the movies or turn on your TV, you know that it is holiday movie time. Potential blockbusters are hitting the theaters, and classic holiday movies seem to be on every channel. At a recent operations meeting within our office, we were discussing great […]