Active Listening vs. Hearing – Do you know the difference?
Does the title of this blog capture your attention? There is no doubt that this is a tough one for me. In the essence of humility, I have often struggled with the difference between listening and hearing. People have asked me the question, “Are you a good listener?” and I would answer yes even though […]
Keeping Your Eyes on the Horizon
This past weekend, my wife and I had the opportunity to spend a few days at beautiful Lake Oconee in Central Georgia with dear friends of ours from Cincinnati. If you have never been to Lake Oconee, I highly recommend it. Our weekend was filled with relaxation, laughs, reading, great food, euchre, and outdoor activities. […]
A Janitor and The Class Reunion
If you could… would you go back to high school? I’m not sure of your experience, but I wouldn’t go back even though I enjoyed those formative years. Fortunately, there is the historical tradition of a class reunion that allows all of us to see old friends, tell stories, and reminisce about the good, the […]
Emotional Contagion
As we have lived through the last three months, all of us have been impacted by emotionally charged messages. From the words and warnings of our leaders forcing us into isolation, to the stories of resolution and bravery from our first responders. Over this past weekend, news stories from around the country have demonstrated how […]
Virtual Pictures
Here we are closing in on the end of May, and many of us have been at home hosting or sitting on virtual calls at an unprecedented pace. I went back and looked at my calendar over the past four weeks, and I have either hosted or sat on the following technology platforms: Zoom, Microsoft […]
Gaining Commitment – It starts at the beginning
If you Google “Trusted Advisor” for sales, you would find all types of blogs, articles, and buzz around these two seemingly simple words. Let’s take a second and breakdown the words “Trusted Advisor” according to the Oxford Dictionary: Trust – assumed reliance on the character, ability, strength, or truth of someone or something. One in […]
Engagement: “Boss” or “Coach”?
Over the past four years, I have been studying, researching, and learning about the complex topic of employee engagement within US corporations. As a coach, let me ask you 2 quick questions: Does a lack of employee engagement keep you up at night? Are you actively involved in impacting employee engagement? Our blog is all […]
Barriers: Don’t Fear the Orange Barrels
I remember years ago driving home to Ohio with my family after a beautiful vacation in Hilton Head, SC. The music was playing, the windows were down, everyone had their nice bronze tan, and we were cruising along as we entered the mountain phase of the trip. Suddenly, I look up and there it was […]
Value Clarity: Beware of Knowledge Dumping
Mastering the Customer Conversation It’s hard to believe, but 30 years ago (this May) I was graduating from Miami University in beautiful Oxford, OH. After graduation, I had the fortunate opportunity at the age of 21 to enter the Pharmaceutical Industry as a territory manager. Have you ever received an opportunity where you felt the […]
New Year, New You? How Peloton Changed My Perspective
]Mastering the Customer Conversation On January 8, I received a great e-mail from Apple titled, “Keep Your New Year’s Resolutions – you’ve got goals for 2020. We’ve got apps that can help you reach them.” Thanks, Apple! Then I began to wonder why this email came out on January 8th instead of the last week […]
